Refund policy

Refund & Return Policy

At CJ’s Craft Box, we take pride in the quality of our products and services. Each order is handled with care and crafted with attention to detail. Please read our policy carefully before placing your order.

✅ ALL SALES ARE FINAL

Due to the nature of our products, we do not offer refunds, returns, or exchanges on:

  • Custom Creations & Personalized Items

  • Digital Files / Downloads

  • Transfers and Sublimation Prints

  • Made-to-Order Products

  • Seasonal and Sale Items

These items are made or prepared specifically for each customer and cannot be restocked, resold, or revoked once delivered or printed.

❌ No Refunds Will Be Issued For:

  • Incorrect spelling, size, or design submitted by the customer

  • Customer change of mind after purchase

  • Delayed delivery caused by third-party carriers (USPS, UPS, etc.)

  • Failure to read product descriptions or policies before ordering

⚠️ Customer Responsibility

Please double-check all details before submitting your order.
We are not responsible for errors made during the ordering process.

✅ When We May Offer a Replacement

We only offer replacements in the following rare cases:

  • Wrong item sent

  • Item arrives damaged

  • Manufacturing defect

📸 In such cases, you must contact us within 3 business days of delivery with:

  • Your order number

  • A clear photo of the item and issue

If approved, we will offer a replacement for the same item. Refunds will not be issued under these circumstances unless a replacement is unavailable.

🧾 Digital Files Notice

All digital downloads are delivered electronically and are non-refundable, non-exchangeable, and non-cancellable once the download link has been sent or accessed.

This applies to:

  • PNG / JPG / SVG files

  • Sublimation designs

  • Printable artwork

  • Transfer templates

Due to the nature of digital products, access cannot be revoked after delivery.

🛍️ Physical Products (Non-Custom)

Non-customized, unused physical products (e.g., blanks or supplies) may be eligible for return within 7 days of delivery, only if:

  • The product is in original condition

  • You notify us in writing before sending it back

  • The return is pre-approved

  • Return shipping is paid by the customer

Once inspected, store credit may be issued. Refunds are not guaranteed.

📩 Contact Information

If you have any questions before purchasing, please contact us at:
cjcraftbox30@gmail.com

We’re happy to assist and ensure you feel confident about your order.

🔐 By purchasing from CJ’s Craft Box, you agree to this Refund & Return Policy.

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