Shipping policy

Shipping Policy

CJ’s Craft Box
📩 Contact Email: cjcraftbox30@gmail.com
Effective Date: July 9, 2025

Thank you for shopping with CJ’s Craft Box! Below is our shipping policy, which applies to all orders placed through our website.

🕐 Order Processing Time

  • Ready-to-ship items: Processed within 2–5 business days

  • Custom and personalized items: Require 5–10 business days before shipping

  • Sublimation prints, transfers, and special orders may require extended processing, which will be clearly stated on the product page

Note: Business days exclude weekends and holidays.

📦 Shipping Methods & Carriers

We ship via trusted carriers such as USPS, UPS, and FedEx, based on item size, location, and service availability.

  • Standard Shipping: 3–7 business days (after processing)

  • Expedited Shipping: Available at checkout (additional fees apply)

⚠️ We do not guarantee delivery by a specific date. All estimated shipping times are provided by the carrier and are subject to change.

🌍 Domestic & International Shipping

  • We currently ship within the United States.

  • For international orders, please contact us before placing your order to check availability and rates.

🧾 Shipping Rates

Shipping costs are calculated at checkout and based on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping method

Occasionally, promotions may offer free shipping on qualifying items or order totals.

📬 Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.

❗ Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier issues

  • Holidays or peak times

  • Incorrect or incomplete addresses provided by the customer

Please ensure your shipping address is correct at checkout. We cannot reroute packages after they have shipped.

Lost, Stolen, or Damaged Packages

CJ’s Craft Box is not liable for:

  • Packages marked as delivered but not received

  • Packages stolen after delivery

  • Damage caused by carriers

Customers are responsible for tracking and receiving their packages. Once marked as delivered by the carrier, we are not responsible for replacement or refund.

If you experience an issue:

  • Contact the shipping carrier directly to file a claim

  • For damaged items, contact us within 3 business days of delivery with photos and your order number

📦 Split Shipments

To get your order to you faster, items may ship separately depending on product type or availability. You will be notified and provided tracking details for each shipment.

🔁 Returns & Exchanges

Please refer to our [Refund Policy] for details on which items are eligible for returns.
Note: Many of our products—such as personalized, custom, and digital items—are final sale and non-returnable.

🤝 Third-Party Fulfillment Disclaimer

In some cases, orders may be fulfilled and shipped by third-party suppliers. CJ’s Craft Box is not responsible for any delays, errors, or damages caused by third-party fulfillment services.

📩 Need Help?

If you have questions about your shipping, reach out to us at:
📧 cjcraftbox30@gmail.com